In: Press Releases
Embraer Executive Jets signs MoU with Indamer for Legacy 500 Maintenance Support
Bangalore, India, February 6, 2013 – Embraer Executive Jets has inked a Memorandum of Understanding (MoU) with Indamer Pty Ltd to provide maintenance support for the midsize Legacy 500 aircraft, ahead of the jets’ expected entry into service in 2014. The Legacy 500 is currently in the flight test stage following the successful maiden flight of the first prototype on 27th November, 2012.
“The MoU we are announcing today illustrate our commitment to our customers’ peace of mind by providing the best possible customer support infrastructure for current and future operations of Embraer Executive Jets aircraft in the country,” said André Luis Vieira de Sousa, Director Customer Support and Services, Asia Pacific – Embraer Executive Jets. “By looking ahead, we will ensure the efficient operation for all our business aircraft operating in the region.”
Indamer is one of an initial 17 service centers worldwide to enter into MoUs with Embraer Executive Jets for Legacy 500 product support. The move is part of the company’s maturity strategy to have all product support in place worldwide before the Legacy 500 jet enters into service in 2014.
The MoU with Indamer extends the maintenance service provider’s mission in India, where it already offers line and base maintenance for the entire portfolio of Embraer’s Executive Jets in India today, including the entry-level Phenom 100, super-midsize Legacy 600, long-range Legacy 650 and ultra-large Lineage 1000. Indamer is one of two authorized service providers for Embraer Executive Jets in the country; the other is Air Works Pty Limited which provides maintenance support for Phenom 100 jets in the market.
The signing of the MoU underscores moves made by the company to establish robust customer support offerings for Embraer Executive Jet owners and operators in India. The latest developments include:
• The expansion of Air Works’ maintenance capability for the south of India at its facility in Hosur, which is expected to be in place by mid-2013
• The appointment of a second dedicated field support representative (FSR) to provide technical and maintenance support for the entire portfolio of Embraer Executive Jets; the FSR’s are based in Delhi and Hosur, strategically located at the facilities of Embraer Executive Jets’ authorized service centers to ensure faster response as well as to closely follow the needs of customers
• The creation of a spare parts depot in Bangalore for faster turnaround times for replacement parts since September 2012
In Asia Pacific, Embraer Executive Jets has a network of 11 Authorized Service Centers in Australia, India and Singapore to offer comprehensive MRO services to its executive jet operators in the region. This network of service centers is further supported by a centrally located material support team and stock of spare parts at the company’s Regional Distribution Center in Singapore.
Globally, Embraer Executive Jets maintains a service network with about 70 Owned and Authorized Service Centers. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day. For more information about Embraer Executive Jets, see: www.EmbraerExecutiveJets.com.
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