In: Press Releases

 Embraer Promotes Service Support for Commercial Aviation at MRO Americas


Fort Lauderdale, FL, April 7, 2014 – Embraer will promote its commercial aviation Service & Support products during the MRO Americas 2014, April 8 to 10, at the Phoenix Convention Center in Phoenix, Arizona. The Company’s booth will be #707.

During the event, Embraer will promote its e-Solutions platform of web-based tools on the FlyEmbraer website, which is a single connecting point for Embraer’s customers to find a digital portfolio of services at any time, on any device. It is designed to maximize flight duration and avoid unnecessary operating costs and delays, serving as both corrective and preventive maintenance.

John Linn, Embraer Vice President, Customer Support & Services North America – Commercial Aviation, will participate as a member of the panel “Inventory Optimization for New Aircraft” during the conference. Linn is currently responsible for field and engineering support, materials, logistics and MRO services related to Embraer commercial aviation market. His area currently serves over 1,500 aircraft in the Americas and the Caribbean.

The Company is also celebrating the 10th anniversary of its E-Jets operations - a historic milestone. Besides their proven reliability (the average mission completion rate is 99.9%), the global E-Jets fleet has logged more than seven million flight cycles and more 10 million flight hours.

About Embraer Commercial Aviation Services & Support

Embraer is the world’s leading manufacturer of commercial jets that seat up to 130 passengers. Supporting a fleet of over two thousand aircraft, Embraer Commercial Aviation currently has 37 service centers worldwide, including 12 Embraer Authorized Service Centers (EASC) and 25 independent centers, certified by the respective local aviation authorities, servicing E-Jets, ERJ 145 family and Brasilia and Bandeirante turboprops.

Our global Services & Support structure provides prompt responses to a full range of needs, including field and technical support, material and spare parts, flight and maintenance operations consulting, aircraft upgrades and modifications and comprehensive crew and personnel training.  It also incorporates eSolutions, a platform of web-based tools on the FlyEmbraer website. FlyEmbraer is a single point that connects Embraer customers with a digital portfolio of services at any time, on any device. It is designed to maximize aircraft productivity and avoid unnecessary operating costs and delays through both corrective and preventive maintenance.

The Pool Program for replacement parts benefits customers through optimized inventory control that reduces the initial cost of investing in spares and infrastructure.  More than half of the worldwide E-Jets fleet uses the program.

The Company recently introduced the Embraer Fuel Efficiency Program, a consulting service that furnishes an accurate diagnosis to assist with decision-making for single- or multi-fleet airlines that are looking to save fuel.  In addition to the expertise that only a manufacturer can provide, the program includes a web-based tool for monitoring results.

For further information regarding Service & Support for commercial aviation, visit

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