In: Press Releases

 Embraer Executive Jets Expands Customer Support in North America


Orlando, FL, October 29, 2012 – Embraer Executive Jets is opening a new regional distribution center in Las Vegas and is expanding its authorized service center network in North America with the addition of four new authorized facilities.

“The new distribution and authorized service centers are important additions to our award-winning customer support and services in North America,” said Scott Kalister, Vice President, Customer Support and Services for the U.S., Canada, Mexico and the Caribbean, Embraer Executive Jets. “Our policy is to work as closely as possible to customers in each region to offer comprehensive support and these new customer resources are our latest effort.”

The distribution center makes the deployment of critical parts supplies throughout the U.S. more efficient especially for those on the West Coast. It will be operated by UPS Supply Chain Solutions and is part of an effort to provide same-day deliveries of parts to customers and customer service centers throughout North America. This facility will join a network of seven distribution centers and more than 40 locations with on-site stock supplies around the world.

The facility, located 10 minutes from Las Vegas McCarran International Airports, will have a stock of critical parts and supplies for Phenom and Legacy aircraft and will open in early November.

Four new authorized service centers will be added to the North American network for Phenom 100 and Phenom 300 maintenance including Broomfield, CO-based Stevens Aviation which will do base maintenance, Chicago, IL-based Flightcheck which will do line maintenance and Edmonton,Canada-based Aurora Jet Partners which will do base maintenance. Comlux, based in Indianapolis, IN, will provide base maintenance for the Legacy 600, Legacy 650 and Lineage 1000, becoming the first U.S. authorized service center for the Lineage 1000. 

Once these additional authorized service centers are operational in the first quarter of 2013, the Embraer global network for its executive jets will approach 70 service centers worldwide. This network is complemented by the company’s 24/7 Customer Support Center at its headquarters in São José dos Campos, Brazil.

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