In: Press Releases

 Embraer Executive Jets Deploys New Mobile Response Units in North America



Orlando, FL, October, 29, 2012 – As part of its efforts to bring customer service closer to its customers, Embraer Executive Jets is deploying three Mobile Response Units (MRUs) in North America; one at each of the three Embraer-Owned Service Centers.

The three new MRUs will be operated within a 400-mile radius of the Embraer-owned service centers located in Fort Lauderdale, FL; Mesa, AZ and Windsor Locks, CT starting November 1. The rapid-response units will be dispatched to customers requiring either aircraft on ground (AOG) or line maintenance work and will be custom equipped with appropriate tools and parts to trouble shoot each individual event with the aircraft.  It will also be dispatched with experienced senior maintenance personnel from the local service center.

“The Embraer Executive Jet fleet in North America is growing significantly and it is critical we offer increased convenience for aircraft maintenance,” said Jacques Blondeau, Vice President Maintenance Services Worldwide, Embraer Executive Jets. “We are now able to better deliver best-in-class services to our customers during AOG missions or when providing line maintenance assistance on their aircraft between major inspections at their home base or wherever their aircraft happen to be. This initiative not only allows aircraft in an AOG condition to be returned to service more rapidly but it is designed to reduce costs related to repositioning the aircraft to a service center.”

The MRUs will provide maintenance solutions for the entry-level Phenom 100, the light Phenom 300, the super-midsize Legacy 600, the large Legacy 650 and the Lineage 1000 owners and will leverage the resources of Embraer-Owned Service Network and the Customer Support Contact Center.
MRUs will offer a vast array of specific line maintenance services including tire replacement, troubleshooting intermittent faults, execution of daily maintenance requirements, minor scheduled maintenance, parts changes and engine removal and reinstallation. The team will also research and recommend upcoming reviews of maintenance items when applicable.

Staffed by highly skilled personnel from Embraer-Owned Service Centers, the MRUs will be on duty 24/7 as customer needs require. Non-AOG support services will be offered by scheduled requests on a first come, first served basis by contacting the nearest Embraer-Owned Service Center.

Embraer Executive Jets has invested in the development of the MRUs for the North American market as well as another mobile unit serving the São Paulo area.

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