Technical support

Technical support is available at any time including weekends and holidays, 24 hours a day, 365 days a year. Very short time limits for response to customers' requests have been set by our Technical Support organization, to help prevent AOG (Aircraft On the Ground) situations caused by unresolved technical issues.

Our Technical Support headquarters are in São José dos Campos, SP, Brazil. In addition, there are Regional Customer Support Facilities in Fort Lauderdale, FL, USA and Le Bourget, France.

Repair support

A Structural Repair Support Group is available 24 hours a day, 7 days a week, to help customers in the design and/or approval of repair schemes. A team formed by structural engineers and DERs (Designated Engineering Representatives) assures quick responses thus preventing AOG or cutting down on AOG periods.

Correction to in-service problems

Embraer has, for each aircraft program, a dedicated team of experienced technical support engineers who are able to identify issues and coordinate the implementation of solutions in a quick and effective way.

Suppliers and partners interface

Embraer's vendors and partners play an important role in our customer support effort. Since the first sketch of the airplane, Embraer sets up well-defined ground rules for all support networks, making sure customer satisfaction is a top priority throughout the Embraer vendors/partners chain.
An Embraer team of vendor liaison engineers is routinely working to assure that the industry is supporting Embraer customers effectively.