Operations support is available to Embraer customers 24 hours a day, including weekends and holidays.

Operations Engineering

Embraer provides all of its customers with the engineering information required for an efficient and safe operation of their fleet according to their national flight operation regulations.

Embraer makes available to its Customers all flight operations documentation required and also flight operations software developed by skilled and experienced operations personnel at Embraer's Operations Engineering Division, as follows:

- Runway Analysis;
- Flight Planning;
- Driftdown Analysis;
- Weight and Balance.

Fleet performance is monitored by regular visits to operators, conducted by Embraer Operations Support Division.

Fleet support

A group of experienced instructor pilots is available to discuss all aspects of Embraer aircraft operations with the customer flight department.

Initial flight training, route training and flight documentation preparation are some of the services that can be provided.

Embraer Fleet Support team takes part in the regular operator visit program conducted by Embraer Operations Support Division, with the purpose of developing better communications with the operators' flight departments.